Post by esther on May 29, 2011 18:00:11 GMT
On January 20th I ordered 24 Heliotrope plants from Unwins/Elm House nurseries - delivery date stated in their catalogue - mid March/late April.
A couple of weeks ago I phoned them to ask when my plants were likely to be delivered and was told deliveries were late going out because of the Bank Holidays but I should receive them that week.They didn't arrive so I phoned again last monday and was told they would definetely arrive this week and was assured they would be large plants ready to go straight into the garden. On Friday a box of plants arrived clearly marked Heliotrope. I opened the box to find 24 Lupins!!!!!
I phoned the young woman I had spoken to earlier in the week only to be told they were now out of stock I could have some Marigolds or Blutopia - er no thanks!!
She told me that customers who had ordered Lupins had received Heliotrope and vice versa and customers who had ordered Marigolds had received Verbena and vice versa!!!
I asked if I could be put in touch with someone who wanted lupins so we could do a swap - no can't do that!
By this time steam was coming out of my ears but I kept calm!
I asked what was going to happen now and was told I could have a refund and a £5.00 voucher - not really good enough!
After saying how disappointed and annoyed I felt and that I would be writing to the person in charge I gave up and resigned myself to the fact I would not be getting my plants.Late in the afternoon I received a phonecall form the young woman at Unwins telling me she had been in touch with Jersey and 24 Heliotrope plants would be posted to me tomorrow - I wonder if they will arrive?
A couple of weeks ago I phoned them to ask when my plants were likely to be delivered and was told deliveries were late going out because of the Bank Holidays but I should receive them that week.They didn't arrive so I phoned again last monday and was told they would definetely arrive this week and was assured they would be large plants ready to go straight into the garden. On Friday a box of plants arrived clearly marked Heliotrope. I opened the box to find 24 Lupins!!!!!
I phoned the young woman I had spoken to earlier in the week only to be told they were now out of stock I could have some Marigolds or Blutopia - er no thanks!!
She told me that customers who had ordered Lupins had received Heliotrope and vice versa and customers who had ordered Marigolds had received Verbena and vice versa!!!
I asked if I could be put in touch with someone who wanted lupins so we could do a swap - no can't do that!
By this time steam was coming out of my ears but I kept calm!
I asked what was going to happen now and was told I could have a refund and a £5.00 voucher - not really good enough!
After saying how disappointed and annoyed I felt and that I would be writing to the person in charge I gave up and resigned myself to the fact I would not be getting my plants.Late in the afternoon I received a phonecall form the young woman at Unwins telling me she had been in touch with Jersey and 24 Heliotrope plants would be posted to me tomorrow - I wonder if they will arrive?