|
|
Post by Lou78W on Jul 5, 2011 19:10:10 GMT
We went to the GC today and stopped off in their pasta/pizza restaurant for a toasted sandwich......Unfortunately, as one of the waitresses was passing our table.....a bowl of hot pasta - with tomato sauce ....slid off her tray and crashed to the floor...spraying my coat with sauce   The restaurant manager was with us in a trice....apologising and offering to have my coat sponged or taken to the cleaners......I opted for the cleaners.....we were told we did not need to pay for our lunch either. They will phone when the coat is back from the cleaners......fingers crossed the tomato comes out......that jacket is only 4/5 weeks old  One of the waitresses quickly came and mopped up the mess....apologising again.....we told the girl on the cash desk and again....more apologies .......I certainly can't complain about the customer service here......just hope the coat cleans ok..and the tomato comes out....it is very light coloured......silvery  |
|
|
|
Post by peony on Jul 5, 2011 19:18:52 GMT
If the stain is still there after cleaning Lou, they'll have to buy you a new coat  ;D |
|
|
|
Post by Lou78W on Jul 5, 2011 19:58:07 GMT
They will indeed Peony....I just hope the shop has some left |
|
|
|
Post by Geranium on Jul 5, 2011 20:18:14 GMT
It would be worth checking and getting one put aside, Lou - just in case. What a horrible thing to happen - you didn't get any on your skin, I hope?
|
|
|
|
Post by Tel on Jul 6, 2011 4:16:46 GMT
I would also expect first class customer service too. But there again i am not a radio celebratory. ;D Seriously, i hope your coat comes back minus the stain,  you could have been scolded.  |
|
|
|
Post by Lou78W on Jul 6, 2011 6:19:19 GMT
It would be worth checking and getting one put aside, Lou - just in case. What a horrible thing to happen - you didn't get any on your skin, I hope? It had crossed my mind Geranium...but its just a small local shop and they might not be able to risk perhaps losing a sale if I didn't need it....no harm in asking though...I know the manageress reasonably well |
|
|
|
Post by Lou78W on Jul 6, 2011 6:20:48 GMT
I would also expect first class customer service too. But there again i am not a radio celebratory. ;D Seriously, i hope your coat comes back minus the stain, you could have been scolded. Tel!....no I didn't get splashed....thank you for your concern..  |
|
|
|
Post by Lou78W on Jul 6, 2011 15:53:10 GMT
Had a phone call from the GC saying the tomato stain had not come out of my coat....I wasn't surprised. Fortunately the shop had another one at their other branch....slightly different colour....will go get it tomorrow....and take the receipt to GC for reimbursement. Very impressed with the speed they handled this ;D |
|
|
|
Post by Rosie on Jul 6, 2011 16:28:36 GMT
That really is impressive Lou, and customer service like that is rare these days.
|
|
|
|
Post by grindle on Jul 6, 2011 16:33:40 GMT
now that's what customer service is all about  |
|
|
|
Post by SueA on Jul 6, 2011 19:21:47 GMT
That was good customer service Lou, maybe they realise what a good customer you are!  It's a shame the stain didn't come out & lucky that you've managed to locate a replacement, hope you like the slightly different colour, anything would be better than silvery with a tomato splash pattern though! ;D |
|
|
|
Post by Lou78W on Jul 7, 2011 7:07:13 GMT
That is true Sue.....the new one is champagne coloured ...off to collect it today ;D |
|
|
|
Post by esther on Jul 7, 2011 7:38:55 GMT
Very good customer service Lou ;D I am still waiting for an acknowledgement to the letter I sent to Unwins about my Heliotrope plants   Woolmans have given me a full refund for the Chrysanths ;D Both letters of complaint were posted at the same time |
|
|
|
Post by Geranium on Jul 7, 2011 8:43:22 GMT
That is true Sue.....the new one is champagne coloured ...off to collect it today ;D I hope you like it, Lou! I agree - good service. (Unlike Unwin's...) |
|
|
|
Post by blossom on Jul 7, 2011 9:10:11 GMT
Well done to the garden centre |
|
;D
you could have been scolded. 
