polycarb problems

merlin Top Member Some cause happiness wherever they go; others, whenever they go." Posts: 2,797	polycarb problems Feb 1, 2011 6:54:09 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by merlin on Feb 1, 2011 6:54:09 GMT I see no reson why not, well done that's really good news.

Cherry Global Moderator Posts: 17,973	polycarb problems Feb 1, 2011 8:58:59 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Cherry on Feb 1, 2011 8:58:59 GMT Yes Ladybird. It would appear that they are going ahead with replacement panels. It would be nice to get some compensation as well.

Geranium Top Member Posts: 13,081	polycarb problems Feb 1, 2011 9:32:36 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Geranium on Feb 1, 2011 9:32:36 GMT That would take a mini-miracle, Cherry - they hardly ever even apologise these days, do they, let alone offer compensation!

ladybird
Top Member

Posts: 2,310

polycarb problems Feb 1, 2011 16:56:34 GMT

Quote

Post by ladybird on Feb 1, 2011 16:56:34 GMT

Note that they asked me for the measurements of the "roof panels required" , the three pics I sent were of the roof panels. hope they don`t think three will do the job. I`ll do a detailed check of every panel tomorrow, hope I`m not pushing my luck.

Cherry Global Moderator Posts: 17,973	polycarb problems Feb 1, 2011 17:01:00 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Cherry on Feb 1, 2011 17:01:00 GMT I think you will need to photograph all around and submit them and ask if they would please take these into consideration too.

Geranium Top Member Posts: 13,081	polycarb problems Feb 1, 2011 17:30:14 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Geranium on Feb 1, 2011 17:30:14 GMT I certainly wouldn't say you're pushing your luck - three years simply isn't 'old' for that material. They should replace every piece that's deteriorating.

ladybird
Top Member

Posts: 2,310

polycarb problems Feb 3, 2011 17:12:39 GMT

Quote

Post by ladybird on Feb 3, 2011 17:12:39 GMT

Another update,
I emailed them the number and measurements of ALL the roof panels and they tell me they have passed the details to their warehouse where they will look for the parts required.

Sounds good , maybe too good I`m not holding my breath,

they no longer stock my greenhouse with the large panels, nor did they ask for my reference number or address.

I`ll let you know the outcome.

wildlifefriendly Guest	polycarb problems Feb 3, 2011 17:41:42 GMT Quote Select Post Deselect Post Link to Post Back to Top Post by wildlifefriendly on Feb 3, 2011 17:41:42 GMT I'll keep my fingers crossed for you ladybird.

Geranium Top Member Posts: 13,081	polycarb problems Feb 3, 2011 18:11:43 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Geranium on Feb 3, 2011 18:11:43 GMT Thanks for the update, Ladybird - it sounds hopeful to me. Please keep us posted!

Lou78W Top Member Posts: 9,402	polycarb problems Feb 3, 2011 18:46:11 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Lou78W on Feb 3, 2011 18:46:11 GMT Hopefully they still have a record of your address LB....keeping fingers crossed for you
	Born and bred in Northumberland!!

ladybird Top Member Posts: 2,310	polycarb problems Feb 15, 2011 16:30:40 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by ladybird on Feb 15, 2011 16:30:40 GMT 13 days and no further contact from Kybotech. I have sent him another email .

Lou78W Top Member Posts: 9,402	polycarb problems Feb 15, 2011 17:14:03 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Lou78W on Feb 15, 2011 17:14:03 GMT ..tsk....keep nagging them till they do something
	Born and bred in Northumberland!!

Geranium Top Member Posts: 13,081	polycarb problems Feb 15, 2011 18:01:00 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Geranium on Feb 15, 2011 18:01:00 GMT I hadn't realised it was so long. Definitely hassle them until they do something.

ladybird
Top Member

Posts: 2,310

polycarb problems Feb 21, 2011 17:34:50 GMT

Quote

Post by ladybird on Feb 21, 2011 17:34:50 GMT

Another update,
Got 2 emails today from Kybotech support team. My friend Stephen seems to have gone.
1st one said " your request for spare parts for BillyOh greenhouse has been logged on our system and has been sent for approval "

a bit strange .

2nd one said " Your issue raised for the BillyOh greenhouse has been approved and has been passed to the relevant team to arrange the following Spare parts 8 panels 700mm x 1390mm
As an indication, we aim to arrange the above within a lead time from the date of this email that was quoted for your original order "

What do you make of that

I emailed them back saying how delighted I am that they are replacing 8 panels and reminded them of the 4 window & below window panels I`d also requested.

Last Edit: Feb 21, 2011 17:35:48 GMT by ladybird

Cherry Global Moderator Posts: 17,973	polycarb problems Feb 21, 2011 17:37:50 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Cherry on Feb 21, 2011 17:37:50 GMT You are getting somewhere at last LB, but you are right to point out that they must get it right. Keep at them until it is all delivered.

thecrackedpotgardener: this is the voice of the thecrackedpotgardener your are not alone i am watching you all mwhahahahahahahahaha Sept 28, 2018 17:25:34 GMT

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